Thursday, 3 December 2009

I Can't Buy Island Walks Because I can't Speak Spanish!

We'd like to publicly pass on a thousand 'thank you's to J in America for pointing out to us that when she tried to buy Island Walks, the Paypal page came up in Spanish.  No problem to any Spanish speakers out there, but a serious deterrent to those who aren't on best pal terms with that lovely language.

We've no idea how this happened; it was all set up in English, so some mischievous little Castilian gremlin has clearly been at work.

Anyway, thanks to J, everything is now once again in English, so anyone wishing to purchase any of the Island Walks will be able to do so without having to enrol in Spanish language courses first.

Apologies to all for any inconvenience caused by this annoying little glitch.


Canarybird said...

PayPal seems to set the language of the country in which you live. I speak Spanish but joined PayPal from an English site but all the email notices I get and the payment receipts from them come to me in Spanish. Doesn't bother me but it must be annoying for those who don't read Spanish.

Real Tenerife said...

Absolutely. For us, like yourself, it clearly isn't a problem, but there was a noticeable drop in people buying walks and we couldn't understand why until someone told us that the page had mysteriously converted to Spanish after it had been in English for a few weeks.

It's unlikely that the majority of visitors' Spanish is good enough to navigate around Spanish Paypal, so it acted as a deterrent to many people.

Thankfully it was easy enough to rectify (a bit of programming code does the trick).